E-government is a relatively new branch of study within the Information Systems (IS) field. This paper
examines the factors influencing adoption of e-government services by citizens. Factors that have
been explored in the extant literature present inadequate understanding of the relationship that exists
between ‘adopter characteristics’ and ‘behavioral intention’ to use e-government services. These
inadequacies have been identified through a systematic and thorough review of empirical studies that
have considered adoption of government to citizen (G2C) electronic services by citizens. This paper
critically assesses key factors that influence e-government service adoption; reviews limitations of the
research methodologies; discusses the importance of 'citizen characteristics' and 'organizational
factors' in adoption of e-government services; and argues for the need to examine e-government
service adoption in the developing world.
Patel, H. and Jacobson, D., "Factors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment" (2008). ECIS 2008 Proceedings. 176.