This paper proposes a study of the effects of knowledge management systems (KMS) on individual and organizational performance. The study seeks to answer the following question: Which factors determine the impact of KMS on performance by individuals and groups? A model for KMS and performance is developed. This model takes the special characteristics of KMS into account, and extends the theory of task technology fit with concepts from adaptive structuration theory. The paper presents four key propositions that are to be tested through a survey: 1. Task-KMS fit will impact faithfulness of appropriation; 2. Consensus on appropriation will impact faithfulness of appropriation; 3. Faithfulness of appropriation will moderate the impact of task-KMS fit to performance; 4. Consensus on appropriation will impact KMS use. The study will compare existing models with a composite model, and will contribute to our general knowledge of KMS through an empirical study of their effect on performance.
Im, Ghiyoung and Raven, Arjan, "Fit and Social Construction in Knowledge Management Systems" (2003). ECIS 2003 Proceedings. 61.