E-Government is perceived to be a vehicle for transforming how governments deliver public services and interact with each other and with their citizens as well as businesses. It is therefore paramount that e-Government services are accessible and well-designed to allow all those who use the services the ability to use them. Yet, accessibility of e-Government websites continues to remain a challenge to people with disability (PWDs) worldwide and more so in low to middle income countries where the majority of PWDs reside. This descriptive study examines the current literature on the accessibility of e-Government services to PWDs using a literature synthesis approach. Four themes on the accessibility of E-Government literature are identified through the analysis: successful factors for adopting e-government, designing for accessibility, assistive technologies, and the evaluation of the accessibility and usability of websites. These findings can guide future work and practitioners in the provision of online services for PWDs.
Abdurahman, Saleem, "Analysis of literature on accessibility of e-government websites with respect to Persons with Disabilities (PWDs)" (2021). CONF-IRM 2021 Proceedings. 27.