Conceptualization of an information system for integrated management of public transport

Tânia Fontes, Instituto de Engenharia de Sistemas e Computadores, Tecnologia e Ciência
João Sousa, Faculdade de Engenharia da Universidade do Porto


Software requirements are key elements that contribute to the quality of systems and stakeholders' satisfaction. In the domain of public transport, many information systems have been developed; however, the majority is focused on operational planning and public transport control, discarding the strategic-tactical levels of action. While at operational level management, the control is usually centered on public transport providers, at the strategic and tactical levels, a close interaction from distinct types of stakeholders is required. Moreover, management is distinct among cities. This work aims to define the conceptualization of a configurable decision support system (DSS) for the tactical-strategic management of public transport. The various needs and perspectives of the stakeholders are taken into account, and the data used as a basis have high granularity.