Managers have faced difficulties in managing workarounds and shadow IT usage within organizations. Extant literature suggests that the alternative practices, called workarounds, increase individual performance. However, some authors argue that a small number of studies have explored the relationship between workaround behavior and individual performance. Motivated by this gap, we performed a survey among 369 IT users to analyze the direct relationship between workaround behavior and individual performance, as well as the indirect relationship mediated by shadow IT. The results here show that workarounds and shadow IT usage increase individual performance according to users’ perception. Finally, the mediating effect of shadow IT on the relationship between workaround and individual performance was also confirmed.
Pinto, Aline de Vargas; Maçada, Antonio Carlos Gastaud; and Mallmann, Gabriela Labres, "Impact of Workaround Behavior and Shadow IT Usage on Individual Performance" (2018). 2018 Proceedings. 18.