Mobile system implementation in a technology laggard organisation with resistant users might not sound like a good idea. Prior literature on user resistance has concentrated on failures, reasons behind the resistance and management strategies for decreasing resistance. This paper provides a view on successful system implementation, and most notably describes in detail how the different strategies affected the resistance during the process.
Järveläinen, Jonna, "“I Wouldn’t Go Back to the Old System”: A Technology Laggard Organization, Resistant Users And System Implementation" (2012). BLED 2012 Proceedings. 14.