Paper Type

ERF

Abstract

This paper reports on an empirical study on the emotional acceptance of e-government services by residents in Poland after the official revocation of the state of epidemic emergency related to COVID-19. In a survey, 956 employees of local and regional government bodies shared their impressions dealing with public services’ clients and the changes in their behaviors. The results indicate that the emotional acceptance of e-services did increase, though not dramatically. The originality of the paper is that it is perhaps the first report on a study that assesses the impact of COVID-19 on e-services immediately after widespread restrictions, including those related to the direct access to administrative offices, were lifted.

Paper Number

1563

Author Connect URL

https://authorconnect.aisnet.org/conferences/AMCIS2024/papers/1563

Comments

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Aug 16th, 12:00 AM

Impact of Covid-19 on Emotional Acceptance of E-Services: Evidence from Poland

This paper reports on an empirical study on the emotional acceptance of e-government services by residents in Poland after the official revocation of the state of epidemic emergency related to COVID-19. In a survey, 956 employees of local and regional government bodies shared their impressions dealing with public services’ clients and the changes in their behaviors. The results indicate that the emotional acceptance of e-services did increase, though not dramatically. The originality of the paper is that it is perhaps the first report on a study that assesses the impact of COVID-19 on e-services immediately after widespread restrictions, including those related to the direct access to administrative offices, were lifted.

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