Information Management Capability, IT Ambidexterity and Agility: A Site Management Dashboard Study

The research topic in this paper is how can the relationship of Information Management Capability and IT Ambidexterity impact on Agility? The question was answered through an action research, proposing a research model and developing a dashboard in two phases: firstly using existing resources, which served for the initial analysis and results, and secondly, the final dashboard with existing and new resources (IT Ambidexterity), resulting in better levels of information management and organizational agility, through IMC and the ability to predict and respond to problems quickly, in Agility. The research contributed positively to the capability’s relationship, corroborating the research model, adding the information dashboard as a crucial link between capabilities. At the organizational level, information management through visual elements on the dashboard made it possible to quickly identify gaps in production, reducing the analysis of problems from more than 2 hours to 5 minutes, positively affecting the organization's decision-making.