Digital Leadership in the Public Sector: Towards a Public Sector Digital Leadership Competency Model

Presenter Information

Kristina Kusanke, University of HagenFollow
Sonja Pilgenroeder, University of HagenFollow
Jennifer Kendziorra, University of HagenFollow
Till J. Winkler, University of HagenFollow

Paper Type

Complete

Description

The digital transformation of the public sector is driven by the desire of citizens and businesses to use online services, but it also offers the potential for cost savings and more effective and efficient workflows. A key challenge in this transformation is the development of new digital leadership competencies. This paper examines the changing competency requirements for public sector leaders. Based on interviews with public sector employees at managerial and non-managerial levels, competencies for successful leaders in times of digital change are identified and summarized in a preliminary Public Sector Digital Leadership Competency Model. Our findings suggest that in addition to technical or managerial competencies, social competencies such as communication are particularly important for driving digital transformation in public administration.

Paper Number

1461

Comments

SIG LEAD

Recommended Citation

Kusanke, Kristina; Pilgenroeder, Sonja; Kendziorra, Jennifer; and Winkler, Till J., "Digital Leadership in the Public Sector: Towards a Public Sector Digital Leadership Competency Model" (2023). AMCIS 2023 Proceedings. 2.
https://aisel.aisnet.org/amcis2023/sig_lead/sig_lead/2