Digital government explores the technology enabled transformation of the public sector. Information Communication Technology (ICT) has been invading public administration and is changing the ways governments operate. Initially, digital government was focused on alternative service delivery mechanism, but nowadays it is now considered as a key enabler of public sector transformation for improving governance, including transparency and accountability and citizen participation in democratic processes and policy making. Digital government changes the relationships between the government and the public and covers topics such as multi-channel service delivery, creating transparency, evidence-based policy-making, transformational government, adoption and diffusion of technology in government and open government. Agencies across the globe consistently identify innovative ways to use emerging tools, trends and technologies such as big data, open data, blockchain, and the Internet of Things to improve government services. Many governments have embraced these efforts, but struggle with implementation and adopting ICTs as part of the service delivery and policy-making processes. Within the information systems field digital government has its own niche in terms of practical and theoretical relevance.

Track Chairs:
Lemuria Carter, UNSW Business School, lemuria.carter@unsw.edu.au
Vishanth Weerakkody, University of Bradford, v.weerakkody@bradford.ac.uk
Yogesh K. Dwivedi, Swansea University, y.k.dwivedi@swansea.ac.uk