Enterprise Systems (SIG EntSys)

The introduction, use and maintenance of enterprise systems (ES) require a significant investment of organizational energy and resources. As such, ES represent the largest IS investment organizations are likely to make. Many organizations are now upgrading, replacing, or extending their original ES. Early versions of ES provided back office functionality that integrated a range of internal business processes, whereas modern ES have evolved to include support for a variety of front office and inter-organizational activities and processes, such as customer relationship management (CRM), human capital management (HCM), and supply chain management (SCM). The design of such large integrated systems represents a major technical challenge, requiring new ways of thinking about business processes, system development, and enterprise architecture.

Track Chairs:
Renée Pratt, University of North Georgia renee.pratt@ung.edu
Randy V. Bradley, University of Tennessee rbradley@utk.edu

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Monday, August 9th
12:00 AM

Extending Internet of Things Enterprise Architectures by Digital Twins Exemplified in the Context of the Hamburg Port Authority

Jöran Tesse, University of Hamburg
Ulrich Baldauf, Hamburg Port Authority
Ingrid Schirmer, University of Hamburg
Paul Drews, Leuphana University of Lüneburg
Sebastian Saxe, Hamburg Port Authority

12:00 AM

Internet of Things in Product Lifecycle Management – A Review on Value Creation through Product Status Data

Niklas Brandt, University of Duisburg Essen
Frederik Ahlemann, Chair of Information Systems and Strategic IT Management
Kevin Rehring, Chair of Information Systems and Strategic IT Management
Stefan Reining, Chair of Information Systems and Strategic IT Management

12:00 AM

Is CRM Ready for Industry 4.0? A Historical Technological Framework

Seth J. Kinnett, DePaul University
Theresa A. Steinbach, DePaul University

12:00 AM