Abstract
In a fast-moving world with complex organizational structures and geographic dispersion of employees, an efficient management of knowledge and related systems is crucial for an organizations’ competitive advantage. In this paper we examine social and technological aspects that influence how individuals can be motivated to share and create knowledge by conducting a systematic literature review. As a result, we present a holistic view on the social and technical perspectives of the organizations’ knowledge management thereby outlining the need for an integrated consideration of these two dimensions. Moreover, we place actual social developments and innovative technologies in the context of this research field and outline the need for future academic discussions.
Recommended Citation
Ochmann, Jessica; Laumer, Sven; and Franke, Jörg, "The Power of Knowledge: A Literature Review on Socio-Technical Perspectives on Organizational Knowledge Management" (2019). AMCIS 2019 Proceedings. 6.
https://aisel.aisnet.org/amcis2019/org_transformation_is/org_transformation_is/6
The Power of Knowledge: A Literature Review on Socio-Technical Perspectives on Organizational Knowledge Management
In a fast-moving world with complex organizational structures and geographic dispersion of employees, an efficient management of knowledge and related systems is crucial for an organizations’ competitive advantage. In this paper we examine social and technological aspects that influence how individuals can be motivated to share and create knowledge by conducting a systematic literature review. As a result, we present a holistic view on the social and technical perspectives of the organizations’ knowledge management thereby outlining the need for an integrated consideration of these two dimensions. Moreover, we place actual social developments and innovative technologies in the context of this research field and outline the need for future academic discussions.