Abstract
Extant literature emphasizes the fit between tasks and technology features to impact performance. Specialized information systems such as Enterprise Collaboration Systems (ECSs) are designed to align with the tasks of collaboration, coordination, and communication in organizations. Despite this fit, users often continue to use generic default technologies (i.e., general purpose software such as an Excel spreadsheet) to perform the tasks that are supported by the specialized systems. We investigate this phenomenon using a multiple case study approach. We present our initial findings and elaborate on the emerging theme of remixing of generic defaults with specialized software as a new perspective in exploring this phenomenon.
Recommended Citation
Shawosh, Mazen; Safadi, Hani; and Berente, Nicholas, "Remixing Generic Defaults with Specialized Software: The Case of Enterprise Collaboration Systems" (2019). AMCIS 2019 Proceedings. 6.
https://aisel.aisnet.org/amcis2019/enterprise_systems/enterprise_systems/6
Remixing Generic Defaults with Specialized Software: The Case of Enterprise Collaboration Systems
Extant literature emphasizes the fit between tasks and technology features to impact performance. Specialized information systems such as Enterprise Collaboration Systems (ECSs) are designed to align with the tasks of collaboration, coordination, and communication in organizations. Despite this fit, users often continue to use generic default technologies (i.e., general purpose software such as an Excel spreadsheet) to perform the tasks that are supported by the specialized systems. We investigate this phenomenon using a multiple case study approach. We present our initial findings and elaborate on the emerging theme of remixing of generic defaults with specialized software as a new perspective in exploring this phenomenon.