Abstract
This study contributes to the SCM theoretical field, by focusing on the practical development of information visibility from the standpoint of supply chain professionals. Although prior research has identified the benefits of information visibility, a gap remains in understanding what the antecedents are. This research addresses this gap. The findings suggest that information visibility is a higher-order capability, which encompasses internal and external information visibility. Since internal information visibility has been largely under-researched, here we focus on describing the perception of internal information visibility and its antecedents in this paper. The findings reveal that the complementarity of IT infrastructure integration and interpersonal communication contributes to the achievement of internal information visibility in the supply chain. This finding offers empirical evidence for explaining the IT payoff in terms of IT capabilities development, which indicates that IT capabilities if combined together with complementary capabilities should become more effective in producing business value.
Recommended Citation
Nguyen, Thi Thanh Hoa; Taskin, Nazim; Scahill, Shane; and Pauleen, David, "Antecedents of Supply Chain Information Visibility: The Complementarity Effect of IT Integration Capability and Interpersonal Communication Capability" (2019). AMCIS 2019 Proceedings. 5.
https://aisel.aisnet.org/amcis2019/enterprise_systems/enterprise_systems/5
Antecedents of Supply Chain Information Visibility: The Complementarity Effect of IT Integration Capability and Interpersonal Communication Capability
This study contributes to the SCM theoretical field, by focusing on the practical development of information visibility from the standpoint of supply chain professionals. Although prior research has identified the benefits of information visibility, a gap remains in understanding what the antecedents are. This research addresses this gap. The findings suggest that information visibility is a higher-order capability, which encompasses internal and external information visibility. Since internal information visibility has been largely under-researched, here we focus on describing the perception of internal information visibility and its antecedents in this paper. The findings reveal that the complementarity of IT infrastructure integration and interpersonal communication contributes to the achievement of internal information visibility in the supply chain. This finding offers empirical evidence for explaining the IT payoff in terms of IT capabilities development, which indicates that IT capabilities if combined together with complementary capabilities should become more effective in producing business value.