The introduction, use and maintenance of enterprise systems (ES) require a significant investment of organizational energy and resources. As such, ES represent the largest IS investment organizations are likely to make. Many organizations are now upgrading, replacing, or extending their original ES. Early versions of ES provided back office functionality that integrated a range of internal business processes, whereas modern ES have evolved to include support for a variety of front office and inter-organizational activities and processes, such as customer relationship management (CRM), human capital management (HCM), and supply chain management (SCM). The design of such large integrated systems represents a major technical challenge, requiring new ways of thinking about business processes, system development, and enterprise architecture. Because of both their size and their integrated nature, ES are difficult to implement, and are associated with a variety of organizational changes. Organizations expect, but unfortunately do not always realize, significant benefits from their sizable investments in ES. Because of the importance of ES in organizations, educators continue to explore approaches for introducing ES into IS and other business curricula. As such this track will investigate issues to pertaining large-scale systems adoption, implementation, and integration, academic, and practice-based case studies on ES best practices, interdisciplinary concerns with specialized ES in areas such as healthcare and supply chain management, emerging delivery models, and enterprise and business architecture.

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A Decision Model for the Implementation of Blockchain Solutions

Benedikt Betzwieser, Technical University of Munich
Sebastian Franzbonenkamp, Technical University of Munich
Tobias Riasanow, Technical University of Munich
Markus Böhm, Technical University of Munich
Harald Kienegger, Technical University of Munich
Helmut Krcmar, Technical University of Munich


Alina Bockshecker, University of Hagen
Sarah Hackstein, University of Hagen
Ulrike Baumöl, University of Hagen

An Ecosystem Architecture Meta-Model for Supporting Ultra-Large Scale Digital Transformations

Fabian Burmeister, University of Hamburg
Paul Drews, Leuphana University of Lüneburg
Ingrid Schirmer, University of Hamburg

Antecedents of Supply Chain Information Visibility: The Complementarity Effect of IT Integration Capability and Interpersonal Communication Capability

Thi Thanh Hoa Nguyen, Massey University
Nazim Taskin, Massey University
Shane Scahill, Auckland University
David Pauleen, Massey University

Remixing Generic Defaults with Specialized Software: The Case of Enterprise Collaboration Systems

Mazen Shawosh, University of Georgia
Hani Safadi, University of Georgia
Nicholas Berente, University of Notre Dame

Robotic Process Automation: Developing a Multi-Criteria Evaluation Model for the Selection of Automatable Business Processes

Richard Beetz, Provadis School of International Management and Technology AG
Yannik Riedl, CGI Deutschland Ltd. & Co. KG

There is More to ‘IT’ than Improving Operations: Towards A Mechanism for Enterprise Systems-enabled M&A, Innovation and Strategic Decisions

Prithvi Bhattacharya, Higher Colleges Of Technology