Abstract

Information systems literature has been mostly silent on what truly contributes to the success of e-government Web sites in the United States in general, and particularly in Central Virginia. This study empirically analyzes the results of 224 responses of Government employees about their use of e-government websites to examine the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. Structural model analysis showed that most of the proposed hypotheses were supported. The study concluded that trusting beliefs and the quality variables of the IS Success model do play an integral role in citizens’ intention to continue using e-government Web sites. The findings of this study could be used to develop effective policies by government officials when designing and implementing e-government Web sites. Implications and limitations are discussed.

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Government employees and their use of Digital Government

Information systems literature has been mostly silent on what truly contributes to the success of e-government Web sites in the United States in general, and particularly in Central Virginia. This study empirically analyzes the results of 224 responses of Government employees about their use of e-government websites to examine the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. Structural model analysis showed that most of the proposed hypotheses were supported. The study concluded that trusting beliefs and the quality variables of the IS Success model do play an integral role in citizens’ intention to continue using e-government Web sites. The findings of this study could be used to develop effective policies by government officials when designing and implementing e-government Web sites. Implications and limitations are discussed.