Start Date
16-8-2018 12:00 AM
Description
This article argues that employee co-creation, enabled by web 2.0 technologies, can contribute to successful digital transformation of healthcare services. The question of how to enable effective employee co-creation is under-researched (Lenka et al. 2017; Galvagno and Dalli 2014). Employee participation in co-creation is stated as an important enabler of digitalization and service improvements (Grönroos and Voima 2012). The Nordic Model for employee participation has proven successful for enhancing working life effectiveness and innovation (Nielsen et al. 2012). This article propose that these principles of employee participation can be further enhanced by using web 2.0 technologies for Enterprise Social Networks. The article concludes with a discussion of consequences for the digital transformation of healthcare services as well as implications for research and practice.
Recommended Citation
Garmann-Johnsen, Niels Frederik; Helmersen, Migle; and Eikebrokk, Tom Roar, "Digital Transformation in Healthcare: Enabling Employee Co-Creation through Web 2.0" (2018). AMCIS 2018 Proceedings. 21.
https://aisel.aisnet.org/amcis2018/Health/Presentations/21
Digital Transformation in Healthcare: Enabling Employee Co-Creation through Web 2.0
This article argues that employee co-creation, enabled by web 2.0 technologies, can contribute to successful digital transformation of healthcare services. The question of how to enable effective employee co-creation is under-researched (Lenka et al. 2017; Galvagno and Dalli 2014). Employee participation in co-creation is stated as an important enabler of digitalization and service improvements (Grönroos and Voima 2012). The Nordic Model for employee participation has proven successful for enhancing working life effectiveness and innovation (Nielsen et al. 2012). This article propose that these principles of employee participation can be further enhanced by using web 2.0 technologies for Enterprise Social Networks. The article concludes with a discussion of consequences for the digital transformation of healthcare services as well as implications for research and practice.