Description
The purpose of this project is to revisit the standards-based framework (ITIL) for IT Service Management in order show the robustness it can provide IS/IT classes, and also discuss its implications for academics and practitioners.
Recommended Citation
Becker, Jack, "Application of IT Service Management Principles" (2017). AMCIS 2017 Proceedings. 11.
https://aisel.aisnet.org/amcis2017/TREOs/Presentations/11
COinS
Aug 10th, 12:00 AM
Application of IT Service Management Principles
The purpose of this project is to revisit the standards-based framework (ITIL) for IT Service Management in order show the robustness it can provide IS/IT classes, and also discuss its implications for academics and practitioners.