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Use of information and communication technology (ICT) in healthcare has increased dramatically over the past decades. A growing body of research illustrates both the practical and academic interest in the area. However, despite the rather massive focus, the research can be seen as a series of disconnected studies with only a handful of studies attempting to consolidate the field. Further, there is little agreement on how technology impacts sector values and of more general effects of technology in primary healthcare. To address this gap, we reviewed a carefully selected sample of existing research to investigate effects of ICT in primary healthcare and the impact ICT seem to have on sector values. Our findings include a comprehensive overview of effects of previous research and contradict much of existing literature in showing that a substantial amount of effects has actually been documented.

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Aug 10th, 12:00 AM

Reviewing Effects of ICT in Primary Healthcare Services: A Public Value Perspective

Use of information and communication technology (ICT) in healthcare has increased dramatically over the past decades. A growing body of research illustrates both the practical and academic interest in the area. However, despite the rather massive focus, the research can be seen as a series of disconnected studies with only a handful of studies attempting to consolidate the field. Further, there is little agreement on how technology impacts sector values and of more general effects of technology in primary healthcare. To address this gap, we reviewed a carefully selected sample of existing research to investigate effects of ICT in primary healthcare and the impact ICT seem to have on sector values. Our findings include a comprehensive overview of effects of previous research and contradict much of existing literature in showing that a substantial amount of effects has actually been documented.