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Research has shown that the use of the mobile phone technology in combination with a web-based interface in health care could provide enormous benefits. In this work, we shed light on users’ acceptance of mHealth with the example of mobile video consultation with a doctor. Our quantitative study is based on a survey of 210 respondents. We draw on TAM, one of the most-used and often-cited concepts for explaining adoption behavior for newly introduced technologies and technical services. The results reveal that an interaction between personal innovativeness and perceived privacy risk has an effect on user’s perceived ease of use. The findings contribute to research by enhancing our understanding of mHealth adoption from a user’s acceptance perspective.

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Aug 10th, 12:00 AM

A User-centered Perspective of mHealth: Understanding Patients’ Intentions to Use Mobile Video Consultation Services

Research has shown that the use of the mobile phone technology in combination with a web-based interface in health care could provide enormous benefits. In this work, we shed light on users’ acceptance of mHealth with the example of mobile video consultation with a doctor. Our quantitative study is based on a survey of 210 respondents. We draw on TAM, one of the most-used and often-cited concepts for explaining adoption behavior for newly introduced technologies and technical services. The results reveal that an interaction between personal innovativeness and perceived privacy risk has an effect on user’s perceived ease of use. The findings contribute to research by enhancing our understanding of mHealth adoption from a user’s acceptance perspective.