Start Date
11-8-2016
Description
Health IT investments are often criticized for their size and bias towards broad organizational objectives, not to mention their potential for disruption. This is especially true of the United States healthcare sector, which has seen external mandates dictate several IT investments, mostly focused on electronic medical records. Such IT investments, without appropriate transformation and digitization of patient care services, will not have the desired impact on patient and organizational outcomes. We describe how leadership at St. Joseph Mercy Oakland hospital (SJMO) is transforming patient care through digitization of critical patient service encounters by aligning this effort with core performance measures using architectural and resource agility.
Recommended Citation
Tanniru, Mohan; Khuntia, Jiban; and Weiner, Jack, "Aligning Digital Health to Services: A Case of Leadership for Transformation" (2016). AMCIS 2016 Proceedings. 12.
https://aisel.aisnet.org/amcis2016/SCU/Presentations/12
Aligning Digital Health to Services: A Case of Leadership for Transformation
Health IT investments are often criticized for their size and bias towards broad organizational objectives, not to mention their potential for disruption. This is especially true of the United States healthcare sector, which has seen external mandates dictate several IT investments, mostly focused on electronic medical records. Such IT investments, without appropriate transformation and digitization of patient care services, will not have the desired impact on patient and organizational outcomes. We describe how leadership at St. Joseph Mercy Oakland hospital (SJMO) is transforming patient care through digitization of critical patient service encounters by aligning this effort with core performance measures using architectural and resource agility.