Start Date
11-8-2016
Description
As companies are facing a growingly competitive environment they are forced to build interorganizational collaborations with other entities which become stakeholders in value co-creation. The concept of service systems is generally recognized as a theoretical abstraction of value propositions within such network constellations. The interaction between the actors is deemed pivotal in a process of mutual co-creation. For this reason the focus of this article is on the conceptual development of attributes being characteristic for the interaction of entities within a service system. Building on an analysis of relevant literature we outline five attributes having an influence on interaction: integration, adaptation, resonance, governance and technology. The results of our study clarify the rather idealistic construct of a service system and thus enable scholars to analyze and compare both theoretical and real world service systems. Managers are provided with a framework which helps to evaluate interactions with/among their business partners.
Recommended Citation
Parbs, Hannes; Kellner, Christian; and Poeppelbuss, Jens, "Attributes of Service Systems:
An Interaction Approach" (2016). AMCIS 2016 Proceedings. 30.
https://aisel.aisnet.org/amcis2016/ITProj/Presentations/30
Attributes of Service Systems: An Interaction Approach
As companies are facing a growingly competitive environment they are forced to build interorganizational collaborations with other entities which become stakeholders in value co-creation. The concept of service systems is generally recognized as a theoretical abstraction of value propositions within such network constellations. The interaction between the actors is deemed pivotal in a process of mutual co-creation. For this reason the focus of this article is on the conceptual development of attributes being characteristic for the interaction of entities within a service system. Building on an analysis of relevant literature we outline five attributes having an influence on interaction: integration, adaptation, resonance, governance and technology. The results of our study clarify the rather idealistic construct of a service system and thus enable scholars to analyze and compare both theoretical and real world service systems. Managers are provided with a framework which helps to evaluate interactions with/among their business partners.