Description
Customer service experience is an emerging research topic for researchers to further study. This study is to investigate the influences and relations from the complexity of customer service experience by the two-year project. To our knowledge, there is no theoretical grounding to discuss and analyze the antecedents and influences of customer service experience. Service providers gradually have understood the significance of customer service experience in service encounters and contexts. This study is to examine the important factors by employing the analytical network process to enable service providers to make proper strategies to deliver valuable and memorable customer service experience.
Recommended Citation
Chuang, Yi-Chun and Hsieh, Yen-Hao, "The Key Successful Factors of Customer Service Experience" (2015). AMCIS 2015 Proceedings. 5.
https://aisel.aisnet.org/amcis2015/IntelSys/GeneralPresentations/5
The Key Successful Factors of Customer Service Experience
Customer service experience is an emerging research topic for researchers to further study. This study is to investigate the influences and relations from the complexity of customer service experience by the two-year project. To our knowledge, there is no theoretical grounding to discuss and analyze the antecedents and influences of customer service experience. Service providers gradually have understood the significance of customer service experience in service encounters and contexts. This study is to examine the important factors by employing the analytical network process to enable service providers to make proper strategies to deliver valuable and memorable customer service experience.