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Agents and E-commerce: Beyond Automation Raafat Saade, John Molson School of Business, Concordia University |
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Antecedents of Online Customers Reviews’ Helpfulness: A Support Vector Machine Approach Mohammadreza Mousavizadeh, University of North Texas |
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Applying Affective Computing to Design a Decision Support System for Service Recovery Szu-Chieh Chen, Tamkang University |
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Capturing Experiences to Inform Organizational Intelligence: The Case of IT Service Competence Mario Caldeira, University of Lisbon |
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Janek Benthaus, Goethe University |
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Sentiment Analysis Methodology for Social Web Intelligence Sean Bjurstrom, Claremont Graduate University |
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The Effect of Sentiment on Information Diffusion in Social Media Dan Kim, University of North Texas |
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The Key Successful Factors of Customer Service Experience Yi-Chun Chuang, Tamkang University |
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Unsupervised Graph Based Video Object Extraction Kapil Gupta, IIT Patna |