Agents and E-commerce: Beyond Automation

Raafat Saade, John Molson School of Business, Concordia University
Rustam Vahidov, John Molson School of Business, Concordia University
Bo Yu, Concordia University

Antecedents of Online Customers Reviews’ Helpfulness: A Support Vector Machine Approach

Mohammadreza Mousavizadeh, University of North Texas
Mehrdad Koohikamali, University of North Texas
Mohammad Salehan, California State Polytechnic University - Pomona

Applying Affective Computing to Design a Decision Support System for Service Recovery

Szu-Chieh Chen, Tamkang University
Yi-Chun Chuang, Tamkang University
Yen-Hao Hsieh, Tamkang University

Capturing Experiences to Inform Organizational Intelligence: The Case of IT Service Competence

Mario Caldeira, University of Lisbon
Gurpreet Dhillon, Virginia Commonwealth University
Simran Dhillon, University of Lisbon

Investigating Consumer Information Search Behavior and Consumer Emotions to Improve Sales Forecasting

Janek Benthaus, Goethe University
Christoph Skodda, Goethe University

Sentiment Analysis Methodology for Social Web Intelligence

Sean Bjurstrom, Claremont Graduate University
Miloslava Plachkinova, Claremont Graduate University

The Effect of Sentiment on Information Diffusion in Social Media

Dan Kim, University of North Texas
Mohammad Salehan, California State Polytechnic University, Pomona
Mohammad Salehan, University of North Texas

The Key Successful Factors of Customer Service Experience

Yi-Chun Chuang, Tamkang University
Yen-Hao Hsieh, Tamkang University

Unsupervised Graph Based Video Object Extraction

Kapil Gupta, IIT Patna
Maheshkumar Kolekar, IIT Patna