Description
The Electronic Health Record (EHR) has created new challenges for service providers and healthcare organizations. They need to remain competitive, improve the quality of care, and reduce costs while providing quality patient care. The development and implementation of new knowledge from individual current competencies will be an ongoing focus for healthcare organizations and healthcare providers who use the EHR technology. Twenty-eight physicians were interviewed for this report in order to understand their perceptions EHR technology in knowledge change or technology inspired unlearning, during service delivery. A model is proposed to better understand the changes needed in patient care delivery systems as specific actions, behaviors, and mental models require continual updating. Through this analysis, we developed the model, Service Delivery Unlearning Paradigm, to suggest how change influences collaboration, technological ease, and technological upset. Recommendations for future research and actions for practitioners are suggested.
Recommended Citation
Hafner, Julee and Noteboom, Cherie, "Challenges of Change:Technological Ease or Technological Upset?" (2015). AMCIS 2015 Proceedings. 4.
https://aisel.aisnet.org/amcis2015/HealthIS/GeneralPresentations/4
Challenges of Change:Technological Ease or Technological Upset?
The Electronic Health Record (EHR) has created new challenges for service providers and healthcare organizations. They need to remain competitive, improve the quality of care, and reduce costs while providing quality patient care. The development and implementation of new knowledge from individual current competencies will be an ongoing focus for healthcare organizations and healthcare providers who use the EHR technology. Twenty-eight physicians were interviewed for this report in order to understand their perceptions EHR technology in knowledge change or technology inspired unlearning, during service delivery. A model is proposed to better understand the changes needed in patient care delivery systems as specific actions, behaviors, and mental models require continual updating. Through this analysis, we developed the model, Service Delivery Unlearning Paradigm, to suggest how change influences collaboration, technological ease, and technological upset. Recommendations for future research and actions for practitioners are suggested.