Description
The benefits of automation lead to increase levels of technology intervention. However, automation can have negative effects, such as reducing employee knowledge (deskilling). Other authors claim that automation may also raise knowledge (up-skilling)._x000D_ _x000D_ This study analyzes the effect of automation on an employee’s knowledge to determine the presence of deskilling – if the knowledge of the task decreases-, up-skilling – if the knowledge of information system increases- or reskilling (a simultaneous effect of decreasing the knowledge of the task and increasing the knowledge of the information system)._x000D_ _x000D_ By using a survey, we gathered data from 125 users and used partial least squares for the analysis. The results show that if the automation levels vary, presence of reskilling is evident in an individual._x000D_ _x000D_ The design of information systems should take into consideration automation will finally result in reskilling, simultaneously impairing knowledge of the task but increasing knowledge of the information system._x000D_ _x000D_
Recommended Citation
Bravo, Edgardo and Bravo, Edgardo, "Deskilling, up-skilling or reskilling? The effects of automation in information systems context" (2015). AMCIS 2015 Proceedings. 7.
https://aisel.aisnet.org/amcis2015/EndUser/GeneralPresentations/7
Deskilling, up-skilling or reskilling? The effects of automation in information systems context
The benefits of automation lead to increase levels of technology intervention. However, automation can have negative effects, such as reducing employee knowledge (deskilling). Other authors claim that automation may also raise knowledge (up-skilling)._x000D_ _x000D_ This study analyzes the effect of automation on an employee’s knowledge to determine the presence of deskilling – if the knowledge of the task decreases-, up-skilling – if the knowledge of information system increases- or reskilling (a simultaneous effect of decreasing the knowledge of the task and increasing the knowledge of the information system)._x000D_ _x000D_ By using a survey, we gathered data from 125 users and used partial least squares for the analysis. The results show that if the automation levels vary, presence of reskilling is evident in an individual._x000D_ _x000D_ The design of information systems should take into consideration automation will finally result in reskilling, simultaneously impairing knowledge of the task but increasing knowledge of the information system._x000D_ _x000D_