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The communication of the intangible benefits to different stakeholders is important at the development of organizational resources, in this study digital information, and could be described as a boundary-spanning activity. In this study we build on Ahlin’s model (2014) and illustrates categorization of intangible benefits of digital information by using Carlile’s (2002; 2004) efficient boundary objects, the syntactic, semantic and pragmatic. Qualitative empirical pictures from three cases are illustrated by questions, derived from the efficient boundary objects. The illustrations show that this is an accessible path forward and that the illustrations can be changed to further research with the goal to practical test the communication model.

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A Communication-model for Intangible Benefits of Digital Information

The communication of the intangible benefits to different stakeholders is important at the development of organizational resources, in this study digital information, and could be described as a boundary-spanning activity. In this study we build on Ahlin’s model (2014) and illustrates categorization of intangible benefits of digital information by using Carlile’s (2002; 2004) efficient boundary objects, the syntactic, semantic and pragmatic. Qualitative empirical pictures from three cases are illustrated by questions, derived from the efficient boundary objects. The illustrations show that this is an accessible path forward and that the illustrations can be changed to further research with the goal to practical test the communication model.