Features for Social CRM Technology – An Organizational Perspective

Presenter Information

Torben Küpper
Reinhard Jung
Tobias Lehmkuhl
Alexander Wieneke

Recommended Citation

Küpper, Torben; Jung, Reinhard; Lehmkuhl, Tobias; and Wieneke, Alexander, " Features for Social CRM Technology – An Organizational Perspective" (2014). AMCIS 2014 Proceedings. 17.
https://aisel.aisnet.org/amcis2014/SocioTechnicalIssues/GeneralPresentations/17