Paper Type
Completed Research Paper
Abstract
This paper presents an evaluation of a mobile complaint and problem-reporting solution made for Swedish municipalities and their citizens. The evaluation is made through a government 2.0 framework to assess the appropriateness of the initiative as a citizen-sourcing solution. The research approach consists of a secondary analysis of empirical data. The researchers have been active participants in gathering the data for the secondary analysis. The results show that although the promise of the crowd is very prominent in the technical platform, municipalities are not prepared to fully utilize the citizen-sourcing solution. The main contribution for research is a widening of the body of knowledge regarding citizen-sourcing by an empirical application of a previously developed theoretical citizen-sourcing framework. The paper contributes to society and practice through highlighting difficulties that can be expected when realizing the promise of the crowd.
Recommended Citation
Uppström, Elin and Lönn, Carl-Mikael, "The Promise of a Crowd" (2013). AMCIS 2013 Proceedings. 3.
https://aisel.aisnet.org/amcis2013/eGovernment/GeneralPresentations/3
The Promise of a Crowd
This paper presents an evaluation of a mobile complaint and problem-reporting solution made for Swedish municipalities and their citizens. The evaluation is made through a government 2.0 framework to assess the appropriateness of the initiative as a citizen-sourcing solution. The research approach consists of a secondary analysis of empirical data. The researchers have been active participants in gathering the data for the secondary analysis. The results show that although the promise of the crowd is very prominent in the technical platform, municipalities are not prepared to fully utilize the citizen-sourcing solution. The main contribution for research is a widening of the body of knowledge regarding citizen-sourcing by an empirical application of a previously developed theoretical citizen-sourcing framework. The paper contributes to society and practice through highlighting difficulties that can be expected when realizing the promise of the crowd.