Schedule

Information Services at the Prelaunch Stage of Information Technology Products

Junghwan Kim, Texas Tech University
Donald R. Jones, Texas Tech University

Measuring the Utility of Mobile Phone Video Service Based on A Service Value Network Model

Jinluan Ren, Communication University of China
Lihua Liu, Communication University of China
Bo Li, Communication University of China
Liping Zhao, Univerisity of Manchester
Hu Liu, Communication University of China
Xiaolong Liu, Communication University of China
Cuiying Wei, Communication University of China
Chuanzhen Wang, Communication University of China

Modeling Service Experience Optimism

Ling-Yao Huang, Tamkang University in Taiwan
Wei-Lun Chang, Tamkang University inTaiwan

Service Alliance in Competition: A Game Theory Perspective

Wei-Lun Chang, Tamkang University
Chia-Ling Chiu, Tamkang University
Chien-Fang Jung, Tamkang University

Service Cooperation in Alliance: A Shapley Value Perspective

Shu-Yi Meng, Tamkang University
Wei-Lun Chang, Tamkang University

Understanding customer perceptions of e-service deviations

Pin-Jiun Chen, National Chengchi University
Shari S.C. Shang, National Chengchi University