Schedule

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A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain

Andreas Drechsler, University of Duisburg-Essen

Collaboration Model for SSMEnetUK : A Service Science Perspective

Yin Leng Tan Dr, Henley Business School
Rohith Reghunathan Nair Mr, Henley Business School
Linda M. Macaulay Prof, Manchester Business School

Configuring Value Creation Processes for Global Service: Evidence from an IT firm

Nils-Petter Augustsson

Digital Service Flexibility and Performance of Credit Unions

Terence J. Saldanha, Emporia State University
Abhishek Kathuria, The University of Hong Kong
Jiban Khuntia, University of Colorado Denver

Fostering Efficiency in Information Systems Support for Product-Service Systems in the Manufacturing Industry

Alexander A. Neff, University of St.Gallen (HSG)
Florian Hamel, University of St.Gallen (HSG)
Thomas Ph. Herz, University of St.Gallen (HSG)
Falk Uebernickel, University of St.Gallen (HSG)
Walter Brenner, University of St.Gallen (HSG)

Identification of Driving Forces in Service Innovations: Mobile Telecommunication Industry

Miri Kim, Sogang University
Jason Triche, Texas Tech University

IT Service Management within the IS Curriculum: Comparing Two German Experiences

Thorsten Proehl, Technische Universitaet Berlin
Tobias F. Langkau, University of Goettingen
Koray Erek, Technische Universitaet Berlin
Lutz M. Kolbe, University of Goettingen
Ruediger Zarnekow, Technische Universitaet Berlin

Service System Design (SSD) Innovation through Consumer Participation

Arzoo Atiq, University of Auckland, New Zealand
Ananth Srinivasan, University of Auckland
Lesley Gardner, University of Auckland

Value Blueprint and Service Design Space for Facilitating Value Creation

Steven Alter, University of San Francisco