Skip to main content

General Presentations

Subscribe to RSS Feed (Opens in New Window)

Schedule
	A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain Andreas Drechsler, University of Duisburg-Essen
	Collaboration Model for SSMEnetUK : A Service Science Perspective Yin Leng Tan Dr, Henley Business School Rohith Reghunathan Nair Mr, Henley Business School Linda M. Macaulay Prof, Manchester Business School
	Configuring Value Creation Processes for Global Service: Evidence from an IT firm Nils-Petter Augustsson
	Digital Service Flexibility and Performance of Credit Unions Terence J. Saldanha, Emporia State University Abhishek Kathuria, The University of Hong Kong Jiban Khuntia, University of Colorado Denver
	Fostering Efficiency in Information Systems Support for Product-Service Systems in the Manufacturing Industry Alexander A. Neff, University of St.Gallen (HSG) Florian Hamel, University of St.Gallen (HSG) Thomas Ph. Herz, University of St.Gallen (HSG) Falk Uebernickel, University of St.Gallen (HSG) Walter Brenner, University of St.Gallen (HSG)
	Identification of Driving Forces in Service Innovations: Mobile Telecommunication Industry Miri Kim, Sogang University Jason Triche, Texas Tech University
	IT Service Management within the IS Curriculum: Comparing Two German Experiences Thorsten Proehl, Technische Universitaet Berlin Tobias F. Langkau, University of Goettingen Koray Erek, Technische Universitaet Berlin Lutz M. Kolbe, University of Goettingen Ruediger Zarnekow, Technische Universitaet Berlin
	Service System Design (SSD) Innovation through Consumer Participation Arzoo Atiq, University of Auckland, New Zealand Ananth Srinivasan, University of Auckland Lesley Gardner, University of Auckland
	Value Blueprint and Service Design Space for Facilitating Value Creation Steven Alter, University of San Francisco