Paper Type
Completed Research Paper
Abstract
Email communication between patients and healthcare providers is gaining popularity. However, healthcare providers are concerned about being inundated with patient messages and their inability to respond to messages in a timely manner. This work provides automated text mining decision support to overcome some of the challenges presented by email communication between patients and healthcare providers.
Recommended Citation
Tavasoli, Amir and Archer, Norm, "Automatic Message Triage: Decision Support from Patient-Provider Messages" (2013). AMCIS 2013 Proceedings. 7.
https://aisel.aisnet.org/amcis2013/HealthInformation/GeneralPresentations/7
Automatic Message Triage: Decision Support from Patient-Provider Messages
Email communication between patients and healthcare providers is gaining popularity. However, healthcare providers are concerned about being inundated with patient messages and their inability to respond to messages in a timely manner. This work provides automated text mining decision support to overcome some of the challenges presented by email communication between patients and healthcare providers.