Paper Type
Completed Research Paper
Abstract
In this paper the knowledge sharing and contributing in on-line communities, specifically one for providing end-user development support is examined. The focus is on the knowledge seeker/contributor interactions and how the seeker can impact on the quality of support. Knowledge seekers post threads asking questions and contributors answer them. Knowledge contributors were asked their attitude towards the support interaction, e.g. the impact of the topic, the importance of presentation and content and knowledge seeker actions. From the answers a set of guidelines for best practice knowledge seeker actions is constructed that outlines what a knowledge seeker can do to improve the chance of getting help.
Recommended Citation
Korvela, Henri, "Plz Urgent Help Needed!1!! – Aspects of On-line Knowledge Sharing in End-user Development Support" (2013). AMCIS 2013 Proceedings. 17.
https://aisel.aisnet.org/amcis2013/EndUserIS/GeneralPresentations/17
Plz Urgent Help Needed!1!! – Aspects of On-line Knowledge Sharing in End-user Development Support
In this paper the knowledge sharing and contributing in on-line communities, specifically one for providing end-user development support is examined. The focus is on the knowledge seeker/contributor interactions and how the seeker can impact on the quality of support. Knowledge seekers post threads asking questions and contributors answer them. Knowledge contributors were asked their attitude towards the support interaction, e.g. the impact of the topic, the importance of presentation and content and knowledge seeker actions. From the answers a set of guidelines for best practice knowledge seeker actions is constructed that outlines what a knowledge seeker can do to improve the chance of getting help.