Abstract
Increasing networked business brings complexities to information sharing, including the requirements for the quality information to use when needed. Information exchange becomes a significant routine but receives little attention. To address this, we propose a method based on Design Engineering Methodology for Organizations (DEMO) – a sophisticate methodology for organizational dynamics analysis – to assess the information exchange quality. A demonstration was accomplished within the Emergency Medical Service, where the information exchange is considered a key issue for the healthcare efficiency. Evaluation was carried out by means of interviews, the Four Principles from Österle, and the Moody and Shanks Quality Framework. Results proves that the method yields an adequate and clear process view and is reliable when it comes to assessing and redesigning the information exchange.
Recommended Citation
Galego Dias, David; Xie, Shuyan; Mira da Silva, Miguel; and Helfert, Markus, "Using Enterprise Ontology Methodology to Assess the Quality of Information Exchange" (2012). AMCIS 2012 Proceedings. 5.
https://aisel.aisnet.org/amcis2012/proceedings/SystemsAnalysis/5
Using Enterprise Ontology Methodology to Assess the Quality of Information Exchange
Increasing networked business brings complexities to information sharing, including the requirements for the quality information to use when needed. Information exchange becomes a significant routine but receives little attention. To address this, we propose a method based on Design Engineering Methodology for Organizations (DEMO) – a sophisticate methodology for organizational dynamics analysis – to assess the information exchange quality. A demonstration was accomplished within the Emergency Medical Service, where the information exchange is considered a key issue for the healthcare efficiency. Evaluation was carried out by means of interviews, the Four Principles from Österle, and the Moody and Shanks Quality Framework. Results proves that the method yields an adequate and clear process view and is reliable when it comes to assessing and redesigning the information exchange.