Abstract

Users are the key players for the success of an Enterprise Resource Planning (ERP) implementation process. User acceptance is recognized to be one of the main reasons for high failure rates in ERP implementation projects. Not surprisingly, research on ERP acceptance is growing on recent years. In this paper, ERP acceptance research is analyzed and classified in various groups. 81 articles published in years 2001-2011 are reviewed and the findings are presented.

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Facilitating Adoption of Enterprise Resource Planning (ERP) Systems: The State of the Art

Users are the key players for the success of an Enterprise Resource Planning (ERP) implementation process. User acceptance is recognized to be one of the main reasons for high failure rates in ERP implementation projects. Not surprisingly, research on ERP acceptance is growing on recent years. In this paper, ERP acceptance research is analyzed and classified in various groups. 81 articles published in years 2001-2011 are reviewed and the findings are presented.