Abstract
In the context of inter-organizational relationships, this study links various dimensions of trust, IT-based resources and innovation in two distinct pathways defined by the characteristics of each of those dimensions. We parse out two dimensions of inter-organizational IT-based resources – IT-based Process Institutionalization and IT-based Knowledge Institutionalization – based on the purposes for which those resources are employed by the interacting organizations. Based on prior literature, we identify two dimensions each of trust, namely competence and benevolent trust; and two types of innovation, namely incremental and radical innovation. We then develop a model featuring two distinct sets of linkages: one from competence trust to IT-based process institutionalization to incremental innovation, and another from benevolence trust to IT-based knowledge institutionalization to radical innovation. We validate this model using the meta-analytic procedure, which enables us to glean an overall view of findings in prior literature on the relationships between trust, IT and innovation.
Recommended Citation
Simha, Anand and Kishore, Rajiv, "From Trust to Inter-organizational Innovation: The Differential Mediating Roles of IT-based Process and Knowledge Assets" (2012). AMCIS 2012 Proceedings. 11.
https://aisel.aisnet.org/amcis2012/proceedings/OrganizationalIssuesIS/11
From Trust to Inter-organizational Innovation: The Differential Mediating Roles of IT-based Process and Knowledge Assets
In the context of inter-organizational relationships, this study links various dimensions of trust, IT-based resources and innovation in two distinct pathways defined by the characteristics of each of those dimensions. We parse out two dimensions of inter-organizational IT-based resources – IT-based Process Institutionalization and IT-based Knowledge Institutionalization – based on the purposes for which those resources are employed by the interacting organizations. Based on prior literature, we identify two dimensions each of trust, namely competence and benevolent trust; and two types of innovation, namely incremental and radical innovation. We then develop a model featuring two distinct sets of linkages: one from competence trust to IT-based process institutionalization to incremental innovation, and another from benevolence trust to IT-based knowledge institutionalization to radical innovation. We validate this model using the meta-analytic procedure, which enables us to glean an overall view of findings in prior literature on the relationships between trust, IT and innovation.