Abstract

Operations Management for Very Large Business Applications? What’s behind this? By looking at the IT (Information Technology) industry, more and more providers of IT-based services like mail service or business software providers are trying to make their offerings more convenient and easy to use and to leverage their production. When looking at other industries like the automotive industry, they had similar questions almost 100 years ago. Efficient supply chains are a vital necessity for many companies. Aim of this paper is to explore these questions. This is done by considering key aspects of industrialization and IT services under the perspectives of the SCOR model. We present the SCOR model shortly and provide a current view on IT service production from an industrialized perspective of the software industry. Along the five key processes of the SCOR model, we discuss aspects of IT service industrialization and provide a conceptual model of industrialized IT for further research approaches.

Share

COinS
 

Towards a Research Framework for VLBA Operation Management

Operations Management for Very Large Business Applications? What’s behind this? By looking at the IT (Information Technology) industry, more and more providers of IT-based services like mail service or business software providers are trying to make their offerings more convenient and easy to use and to leverage their production. When looking at other industries like the automotive industry, they had similar questions almost 100 years ago. Efficient supply chains are a vital necessity for many companies. Aim of this paper is to explore these questions. This is done by considering key aspects of industrialization and IT services under the perspectives of the SCOR model. We present the SCOR model shortly and provide a current view on IT service production from an industrialized perspective of the software industry. Along the five key processes of the SCOR model, we discuss aspects of IT service industrialization and provide a conceptual model of industrialized IT for further research approaches.