Abstract
This research devises a novel concept, service mining, which is derived from the concept of service science and traditional service management. Service mining is defined as a process to discover patterns from services. The goal of service mining is to detect something new from the service pool. Service mining proves the enfolded processes cover two major disciplines and extend to minor sub-disciplines such as service, business, and management. The concept of service mining not only investigates data from service sector but also focuses on the features of services. Hence, the enfolded process and framework of service mining aim to help researchers from multiple disciplines identify potential opportunities under the umbrella of service research.
Recommended Citation
Chang, Wei-Lun; Hsieh, Yen-Hao; and Chang, Hui-Chi, "Service Mining: Concept and Opportunity" (2012). AMCIS 2012 Proceedings. 8.
https://aisel.aisnet.org/amcis2012/proceedings/EBusiness/8
Service Mining: Concept and Opportunity
This research devises a novel concept, service mining, which is derived from the concept of service science and traditional service management. Service mining is defined as a process to discover patterns from services. The goal of service mining is to detect something new from the service pool. Service mining proves the enfolded processes cover two major disciplines and extend to minor sub-disciplines such as service, business, and management. The concept of service mining not only investigates data from service sector but also focuses on the features of services. Hence, the enfolded process and framework of service mining aim to help researchers from multiple disciplines identify potential opportunities under the umbrella of service research.