Human Computer Interaction


In the workplace, technology can cause stress (“techno-stress”), which can erode the very productivity gains sought by theintroduction of the technology. To treat this problem, our field must gain a more complete understanding of the factors whichcause techno-stress, and of factors which may reduce technology-induced stress. This research-in-progress considers whethercomputer experience can ameliorate workplace stress caused by technology-mediated interruptions (instant messages, forexample). If computer experience is revealed to be a factor in the reduction of techno-stress in this way, inferences may bedrawn about the relationships between techno-stress, individual differences, and work conditions. By drawing upon existingresearch in psychology, we offer the hypotheses that more frequent technology-mediated interruptions cause more technostress,and that computer experience moderates those stressful effects. Ultimately, our assertions must be tested through anexperiment, which we describe in this paper.