Virtual Communities and Collaborations
This paper proposes to extend the existing boundaries of Business Process Management (BPM) to include an emergingcategory of processes, here termed Global Knowledge-Intensive Business Processes (GKIBP). These processes differ fromother global processes, such as supply chains and collaborative cross-organizational business processes (BPs), as their mainoutcome is a commercial knowledge artifact, co-created trough coordinated activities of knowledge agents, that may or maynot come from an organizational setting. Starting from a well-known model by Harmon (2007) used to describe the maincomponents of BPM in an organizational setting, our research proposes a new framework more suitable for the targetedcategory of GKIBPs. Design of the proposed framework is founded in a case study of a real-life example of GKIBP based oncrowdsourcing, also briefly described in this paper. The proposed framework is used for analysis of twenty-five paperspublished in the leading Information Systems journals. This resulting synthesis is then used to point to several research gapsand to propose several research opportunities.
Marjanovic, Olivera and Roztocki, Narcyz, "Global Knowledge-Intensive Business Process: Extending the Boundaries of Business Process Management" (2011). AMCIS 2011 Proceedings - All Submissions. 86.