Business Intelligence and Knowledge Management


Organizations are increasingly engaging in implementing knowledge management systems to create, store, retrieve, and apply knowledge in achieving organizational goals and objectives. In that regard, the ability to identify knowledge assets is essential. Knowledge-intensive business processes rely heavily on appropriate utilization of knowledge and are also a source for new knowledge creation. As such, understanding the value of knowledge assets through various indicators can prove immensely helpful in better managing knowledge-intensive processes and deriving value from knowledge management systems. This paper presents a conceptual framework, which emphasizes the link between knowledge asset indicators and management of knowledge-intensive processes within an organization. Through a pilot case study used to emphasis these connections, this paper discusses the importance of developing organizational understanding of both internal and external knowledge asset indicators in enabling knowledge-intensive processes, and to ultimately achieve organizational strategic goals.