L. Enterprise Search and Collective Mind Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th-7th 2011 1 Enterprise search and collective mind: Patterns of information-seeking behavior in organizations
Enterprise search technology retrieves digital objects and internally generated content within organizations. Unlike otherretrieval environments, enterprise search is a community of practice which responds to expected activity at similar times.Collective mind theory (Weick & Roberts, 2003) is similar to retrieval environments where the unplanned movements ofmultiple people move towards a similar end. An inductive, interpretive (Walsham, 1995) case study (Yin, 2009) wasconducted in a government agency to understand enterprise search practices. The method of analysis was analytic induction(LeCompte & Schensul, 1999; Miles & Huberman, 1994; Strauss & Corbin, 1990). Interviews, observations and searchinterfaces were interpreted through theory and summarized in a process model. The model illustrates relationships betweensearch interfaces and sequences of activity. This study identified the phenomenon of collective information-seeking behaviorin organizations. The results provide a unique way to understand the role of search interface design for information systems.
Washington, Anne L. PhD, "L. Enterprise Search and Collective Mind Proceedings of the Seventeenth Americas Conference on Information Systems, Detroit, Michigan August 4th-7th 2011 1 Enterprise search and collective mind: Patterns of information-seeking behavior in organizations" (2011). AMCIS 2011 Proceedings - All Submissions. 427.