IS Curriculum, Education and Teaching Cases


Over the last four years there has been a concerted push for the integration of Information Technology Service Management(ITSM) concepts into the Information Systems (IS) curriculum. However, relatively few Universities have attempted to doso. While there are numerous papers pushing the idea forward, a literature review revealed only four papers discussing howthis has been done. This paper details the progress made at an Australian university in integrating the InformationTechnology Infrastructure Library (ITIL) into IS courses. How integration has been achieved and the challenges arediscussed.