Virtual Communities and Collaborations


Web 2.0 is a set of Internet-based applications that harness network effects by facilitating collaborative andparticipative computing. Despite widespread popularity of Web 2.0 tools at the consumer level, it is still not well isunderstood how Web 2.0 is used by enterprises for Knowledge Management (KM). Using multiple case studies, ourresearch addresses this critical gap in the literature and provides examples of uses of Web 2.0 for KM at theindividual, project and group level in three leading IT organizations. Findings of our research will help otherorganizations to adopt Web 2,0 for KM.