IT Strategy and Management


IT project governance is plagued by an inability to stop projects that ultimately fail, resulting in the loss of scarce resourcesand IT departments unable to generate full value for money invested. This study investigates the impact of the measurementinformation framework on information sufficiency, a key factor in reaching effective decisions. Specifically, this researchaddresses the question “Does a Balanced Scorecard (BSC) measurement information framework provide higher informationsufficiency and greater decision making efficacy than the traditional Quality-Cost-Schedule approach in a project governancecontext?” This question is addressed using a randomized counterbalanced experimental design. Results were encouragingwith significant support for two of the three hypotheses positing improved outcomes from use of the Balanced Scorecardframework.