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This paper presents the construction of a maturity model for analyzing the strategic IT service management process ofinternal IT service provider’s in early growth stages. This model is presented as an alternative tool for improving theunderstanding, from an IT service management perspective, of: (i) the strategic IT processes/practices situation in an ITorganization, and (ii) facilitate the improvement task of such IT organization. The model construction is done using acombination of best practices of IT service management and IT governance together with characteristics specific to the objectunder analysis, e.g. internal IT service providers, municipal governments standards. The model uses a wider scope forstrategic ITSM, which facilitates its applicability in IT organizations in early growth stages, giving a practical value to themodel.
López-Poveda, Anayanci; Rusu, Lazar; and Johanneson, Paul, "A Maturity Model for Analyzing Strategic IT Management from a service perspective" (2011). AMCIS 2011 Proceedings - All Submissions. 310.