Enterprise Systems and Organizational Issues in IS


So far, the discussion about the usage of mobile devices in companies was strongly technology driven. However, current mobiledevices and related mobile networks have reached a high level of maturity. For this reason, technological issues are nolonger obstacles for using mobile devices within companies’ business processes. From our perspective, identifying businessprocess activities, which can be improved by mobile device support, is currently rather important. The degree of suitability ofbusiness processes for mobile device support is called the mobile eligibility of a business process. Aim of this paper is topresent an approach that supports the systematic analysis and assessment of the mobile eligibility of business processes, takinginto account a set of structured, adaptable criteria to deliberate between potential business values added by mobile devicesand the typical mobile device characteristics.