Enterprise Systems and Organizational Issues in IS


Student and Administrative Management Systems (SAMS) have been widely implemented in educationalinstitutions and universities worldwide. SAMS is designed to assist and improve performed by administrators,academics, and students. However, with widespread usage of these systems in universities throughout the world,the evaluation of the task-enhancing features of such systems to users becomes critical. The objective of thisstudy is to explore the use of SAMS as perceived by users as; academics, administrative staffs, systemadministrators, and students in Australia university (AU). The examination uncovered the difficulties associatedwith SAMS usage and resultant actions undertaken by users. These users were facing more difficulty to use thesystems due to such the misfits from the implementation and organization setting. In respond, workarounds takeplace when the system can not delivery or support to the usage.